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The Builder Nuggets Podcast


Jan 2, 2024

Today’s episode features a familiar voice. To kick off Season 4 we’ve brought back the annual favorite - Steve Barkhouse, owner of Amsted Design|Build. This year we’re treating you to his company’s step by step process for delivering the ultimate customer experience during a custom home building or renovation project. If you’ve been struggling as the industry has shifted from the ease of the pandemic building boom to what it is today - this is an in-depth look at what’s working and why it works.

 

Show highlights include:

 

  • 2:00  What’s happened in the last year?

  • 3:00 Homebuilders and remodelers are no longer order takers

  • 4:05 Shifts in the permit market

  • 6:10 Defining the client experience plan

  • 11:00 How did you design the experience?

  • 12:55 The first real touch

  • 16:33 The In Home Consultation

  • 22:45 A modest investment of time and professionalism

  • 25:22 Diving into development

  • 27:00 Presenting to the client and design agreement

  • 29:37 Helping clients understand budget in the current economic climate

  • 35:15 Having fun and signing the contract

  • 36:48 Handoff process

  • 39:30 Discovery After Demolition

  • 41:30 Trusted advisors and solid teamwork

  • 44:10 Electrical walk throughs are important

  • 44:50 Critical 10 - the last ten percent

  • 47:10 Completion date, payment, and celebration meeting

  • 53:50 How to connect and what’s coming up next?






You can learn more about Steve at https://www.amsted.ca/.

 

Social media:

LinkedIn - https://www.linkedin.com/in/stevebarkhouse/?originalSubdomain=ca




Or hit us through our Contact Page at https://buildernuggets.com and we’ll make a personal introduction.  



To get the most out of this podcast, head over to https://buildernuggets.com and join our active community of like-minded builders and remodelers.